Frequently Asked Questions

Our online payments are handled by Stripe who will ensure that your card details are kept private at all times.

Stripe uses the industry standard Secure Socket Layer (SSL) encryption to ensure that your card details can not be intercepted by third parties.

We accept the following methods of payment, that is handled by our payment provider, Stripe, who use the industry standard Secure Socket Layer (SSL) encryption to ensure your payment details can not be intercepted by third parties.

• Visa
• Mastercard
• Apple Pay
• Amazon Pay
• American Express
• JCB
• Diners Card
• Pay By Bank
• Revolut Pay
• PayPal
• Clearpay (Limited Products)
• Klarna (Limited Products)

Every order is picked and packed within 48 hours of your order being placed. All orders are securely packaged for safe transportation by our logistic partners, DPD, DHL & FedEx, where you can fully track your order via their website when you provide your mobile number and email address at the checkout stage. Orders are usually delivered within 2 working days of dispatch.

All order discrepancies must be reported within 24 hours of delivery by emailing our Customer Experience Team - info@tedsstores.co.uk

We aim for all UK orders to be delivered within 2 working days of dispatch. Email updates will be sent to the email address provided when you placed your order.

We will notify you by email within 24 hours of placing your order so you can decide if you would like us to place the item in question on backorder or if you would prefer to replace the item in question with an alternative product.

Please send your enquiry to info@tedsstores.co.uk and we will respond within 24 hours.

Please email info@tedsstores.co.uk and we will confirm if we can deliver to the country in question.